Student Grievances and Complaints

What are the Grounds for Student Complaints?

  • Any act or threat of intimidation, harassment or physical aggression
  • Arbitrary imposition of sanctions without due process
  • Violation of student rights which are described in board policies or the college catalog

Informal procedure for complaints

When a student feels that he/she has just cause for a complaint, the following preliminary steps must be taken in the sequence presented within ninety (90) days of the alleged incident:

  1. Meet with the person(s) involved in the complaint to seek a solution. The Associated Student Body's (ASB) commissioner of student rights may accompany the student and may assist both parties to achieve a mutually acceptable resolution of the complaint.
  2. Confer with the chairperson of the appropriate department in cases involving faculty or staff. The ASB commissioner of student rights may attend.
  3. Confer with the vice president, student services, or designee. He/she will call an informal conference with the parties involved in the complaint. In the case of a complaint against the vice president, student services, confer with the district affirmative action officer. In either case, the ASB commissioner of student rights may attend.

Formal Procedure for Student Complaints

  1. If the student feels that the complaint has not been satisfactorily resolved by the informal procedures, he/she shall submit to the vice president, student services, or designee a formal complaint form which is obtainable in the Office of Student Services. This shall be done within five (5) working days after the informal conference with the vice president, student services, or designee.

  2. The vice president, student services, or designee shall, within five (5) working days after receiving the completed complaint form, convene the Student Complaint Committee which will conduct a formal hearing at the earliest possible date.

  3. The Student Complaint Committee shall conduct a formal hearing. The vice president, student services, or designee, upon receiving the findings of facts and recommendations of the Student Complaint Committee shall, within five (5) working days, render a decision, and transmit it in writing to the respondent, the Student Complaint Committee, the superintendent/ president of the college, and the other party concerned in the matter. The vice president, student services, or designee may review the proceedings of the committee, conduct such additional investigation as he/she may deem appropriate and take one of the following actions:
    • Dismiss the complaint
    • Alter the recommended sanctions
    • Concur with the committee's recommendations
  4. If the complainant or respondent is not satisfied with the decision of the vice president, student services, and wishes to appeal the decision, the complainant or the respondent may write an appeal of the decision made by the vice president, student services, or designee to the superintendent/president of the college within five (5) working days after receipt of the written decision. Upon receipt of the appeal, the superintendent/president shall review the proceedings, conduct such investigation as he/she deems appropriate and take one of the following actions:
    • Dismiss the complaint
    • Alter the recommended sanctions
    • Concur with the decision of the vice president, student services, or designee
    • Concur with the recommendations of the committee 

If the complainant or the respondent is dissatisfied with the superintendent/president's decision, he/she may write an appeal to the Board of Trustees within five (5) working days after notification of the decision. The board shall conduct a review of the case. The board may take one of the following actions:

    • Dismiss the complaint
    • Alter the recommended sanctions
    • Concur with the superintendent/president's decision
    • Concur with the recommendations of the committee

If the final action in the complaint proceedings results in the dismissal of all charges, all records of the complaint shall be removed from the student's file within thirty (30) days of such final action. Such records will then be destroyed.

 

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Last Modified Feb 8, 2017