Student Learning Outcomes (SLOs) are the knowledge, skills, abilities, and attitudes that a student is expected to achieve by the end (or as a result) of his or her engagement
in a given educational experience.
SLOs are defined for all levels of the college. Course or service SLOs should align
with the program SLOs identified by each discipline or student services unit; similarly,
every program and service on campus should address at least one institutional learning outcome.
course learning outcomes
The official course outcomes are now listed in eLumen. Faculty members may log in to eLumen using their myHancock login/password to locate
the course level outcomes that IRP has on file. If your outcomes are missing or you
have further questions or require eLumen training, please contact Jennie Robertson,
Learning Outcomes Analyst in IRP at ext. 3880 or by email.
program learning outcomes
The official program outcomes are now listed in the college catalog on pages 61-111.
student service outcomes
The Student Services Division at Allan Hancock College has identified learning outcomes
to support student programs and services. The assessment of those outcomes enables
the college to understand its effectiveness and improve student services and support
- SLO 1: Students will be able to order their AHC Transcripts via TranscriptsPlus.
- SLO 2: First time college students will submit their high school transcripts for evaluation.
- SLO 3: Transfer students will submit their external college transcripts for evaluation.
- SLO 4: AHC graduates will meet degree requirements within the semester in which they
applied for a diploma.
- SLO 1: Acceptance Meeting - Student will be able to identify specific services and
- SLO 2: Campus Visits - Student exposure to university culture and admissions requirements
help them choose their preferred transfer school(s).
- SLO 3: Academic/Personal Counseling - Student will begin to develop decision-making
skills to aid their education and career goals by reviewing academic progress and
- SLO 4: Financial Literacy - Students learn real-world financial management strategies
and options on financing their education.
- SLO 5: Happy Hour - Students will increase their cultural and professional awareness
and networking opportunities.
- SLO 6: Peer Mentoring - Students will establish a relationship with a peer and learn
about academic and campus resources and effective learning-skills techniques.
- SLO 7: CSU/UC Transfer Application Workshops: Students will receive effective guidance
to fill out applications for transfer to universities.
- SLO 1: Students are able to identify support services appropriate to their success.
- SLO 2: Transfer students are able to complete the appropriate application for a given
- SLO 3: Students are able to navigate online counseling resources.
- SLO 4: Students are able to identify barriers to their academic success.
- SLO 5: Students are able to identify strategies and interventions to overcome barriers
to achieving academic success.
- SLO 6: Transfer students are able to identify at least one university that offers
- SLO 7: Students are able to articulate short term educational goals.
- SLO 8: Students are able to articulate long term educational goals.
- SLO 9: Students are able to develop a semester by semester academic plan.
- SLO 1: Students will be able to identify major CalWORKs program requirements and services.
- SLO 2: Students will be able to identify individual needs.
- SLO 3: Students will identify solutions to the identified individual needs.
- SLO 4: Students will demonstrate the ability to complete the entire financial aid
- SLO 5: Students will utilize myHancock email account as a communication tool.
- SLO 6: Students will be able to articulate short and/or long term goal(s) to develop
their Student Educational Plan.
- SLO 1: Student will articulate short term and/or long term goal(s) and develop a semester
by semester plan.
- SLO 2: Students will assess barriers to their success and identify strategies and
- SLO 3: Students will be able identify EOPS/CARE services to strengthen their academic
- SLO 4: Students will be able to apply time management skills in priority registration.
- SLO 5: Students will be able to demonstrate the importance of meeting deadlines and
requirements as contracted in EOPS.
- SLO 6: Students will demonstrate the ability to complete FAFSA online and financial
- SLO 1: Students will be able to complete the financial aid application independently.
- SLO 2: Students will be able to comprehend and comply with the financial aid processes
following the submission of the FAFSA application.
- SLO 3: SAP workshop attendees will be able to understand the basic components of the
FA SAP policy.
- SLO 4: Students who meet with peers will be able to demonstrate the ability to check
their FA status online.
- SLO 5: Students will be able to identify various sources of aid (grants, loans, scholarships,
- SLO 6: Student will be aware of financial aid application and/or processing deadlines.
- SLO 7: Students will understand the basic components of financial literacy.
- SLO 1: Students will increase their general awareness of Health Services.
- SLO 3: Students will be aware of the college smoking policy and cessation services.
- SLO 4: Students will gain and retain new knowledge on Sexually Transmitted Infections
(STI) following a class presentation.
- SLO 6: Students will know their high risk alcohol behavior score following a screening
in health services.
- SLO 7: Students will gain and retain new knowledge regarding depression and suicide
prevention following a class presentation.
- SLO 8: Students will gain new knowledge regarding alcohol use following a class presentation.
- SLO 9: Student who complete a wellness module in the Student Health Center will report
gaining new knowledge regarding their health concern and show willingness to change
their health behavior.
- SLO 10: Students receiving personal counseling will report a decrease in depressions/anxiety
symptoms at the conclusion of the semester.
- SLO 1: Request and use a disability related accommodation in a timely manner.
- SLO 2: Identify accommodations that are related to his or her disability.
- SLO 3: Use the learning strategies recommended by his or her disability specialist.
- SLO 4: Use adaptive computer technology when related to his or her disability.
- SLO 1: Navigate a physical or virtual library to find a variety of resources to answer
- SLO 2: Use the research process to efficiently locate and use the most appropriate
source of information for a problem or question.
- SLO 3: Evaluate the quality of information sources for bias, currency, authority,
accuracy, and coverage.
- SLO 4: Use information ethically by citing sources, not representing work attributable
to others as their own, and requesting permission for use of copyrighted materials.
- SLO 1: Student will write at least one educational goal.
- SLO 2: Student will write at least one Academic and/or Student Support Service.
- SLO 1: ASBG and Student Clubs will organize and participate in civic and community
causes, i.e., Bulldog Bow-WOW, Diversity Day, Cinco de Mayo, Christmas toy and food
drive, blood drive.
- SLO 2: ASBG and Student Club member will be able to identify resources and procedures
needed to organize an event.
- SLO 1: Students will understand the importance of good test preparation and the consequences
of not preparing for the assessment test.
- SLO 2: Students will be able to identify their English/math course/s they placed into
and identify the next step in the matriculation process.
- SLO 1: Students will successfully complete the courses in which they receive tutorial
- SLO 2: Students will be able to identify their own learning styles.
- SLO 3: Students will be able to identify and articulate their content related questions.
- SLO 4: Students will be able to break down the subject matter into manageable steps
to arrive at solutions.
- SLO 5: Students will be able to apply study skills techniques for reading textbooks
and other course materials.
- SLO 6: Students will be able to utilize at least one notetaking method appropriate
for their learning style.
- SLO 7: Students will be able to prioritize their study time.
- SLO 8: Students will be able to determine how much time is needed to be successful
in a specific course.
- SLO 9: Students will be able to make and use a time management schedule.
ADMINISTRATIVE SERVICE AREA outcomes
The various administrative units at Allan Hancock College have identified outcomes
to support their areas. The assessment of those outcomes enables the college to understand
its effectiveness and improve administrative functions.
AUXILIARY ACCOUNTING SERVICES
- SAO 1: Close AHC Foundation books within two weeks of month end.
- SAO 2: Process all Accounts Payable within the vendor terms.
- SAO 3: Process Bookstore and AHC Foundation payroll on-time with 99% accuracy.
- SAO 4: Perform at least one random Bookstore safe count each month.
- SAO 5: Provide a 12 business day maximum turnaround on green sheets that are complete,
comply with appropriate codes and have required back-up and authorization.
AUXILIARIES - PCPA
- SAO 1: Maintain a positive fund balance at fiscal year-end.
- SAO 2: Achieve 65% average capacity in all venues.
- SAO 3: Provide monthly financial package to PCPA Managers with summary of results
within two weeks of month-end.
- SAO 4: Establish a bi-monthly payroll for hourly employees and monthly payroll for
exempt salaried employees by the 26th of each month.
- SAO 5: Update Employee Handbook and keep current each year.
- SAO 6: Provide patrons with excellent service at the box office.
- SAO 7: Ensure patrons have a safe and pleasant experience while attending productions.
- SAO 8: Optimize box office staffing to provide maximum customer service at minimum
cost per hour (goals to be determined).
- SAO 9: Collaborate with the PCPA Foundation to evaluate the role and mission of the
PCPA Foundation as a supporting organization of PCPA in an effort to grow contributed
income and development activities.
- SAO 10: Continue focus on audience development.
- SAO 11: Develop and implement a formal plan and process for funding equipment and
- SAO 1: Implement Bookstore staff reorganization.
- SAO 2: Expand rental program.
- SAO 3: Develop campus partnering program.
- SAO 4: Develop structured student employee position and training program.
- SAO 5: Revise web site.
- SAO 6: Restore Bookstore profitability.
- SAO 7: Implement revised internal control procedures and hardware.
- SAO 1: Timely distribution of student refunds.
- SAO 2: Successful implementation of online parking permit system.
- SAO 1: Enhance/increase campus graphics insourcing services to students, staff and
- SAO 2: Enhance/increase communication to students and non-profits about campus graphics
- SAO 3: Provide a retail presence for students, staff and non-profits.
- SAO 1: Reduction in crime.
- SAO 2: Increase in number of crimes solved.
- SAO 3: Overall feeling of safety on campus.
- SAO 1: Engage in timely, accurate communication with donors.
- SAO 2: Successfully acquire resources to address the college’s identified critical
- SAO 3: Maintain compliance with all Federal, State, and District standards to enable
the AHC Foundation to continue to operate as a non-profit organization.
- SAO 4: Build awareness among college employees of how the AHC Foundation can support
- SAO 1: The institution maintains a sufficient number of qualified staff with full-time
responsibility to the institution.
- SAO 2: The institution has a sufficient number of support staff and administrators
with appropriate preparation and experience to provide the administrative services
necessary to support the institution’s mission and purposes.
INFORMATION TECHNOLOGY SERVICES
- SAO 1: Employees are provided with the technology resources needed to accomplish their
- SAO 2: Employees are satisfied with the outcomes of their technology support requests.
- SAO 1: Develop new resources to increase the amount of external support for educational
programs and support services.
- SAO 2: Enhance the college’s capacity to develop proposals and administer funded projects.
- SAO 3: Strengthen campus and community collaborations.
INSTITUTIONAL RESEARCH & PLANNING
- SAO 1: Respond to requests for data by date needed.
- SAO 2: Complete federal and state reports by due dates.
- SAO 3: Provide access to common program review / annual updates data.
- SAO 4: Archive program review and annual updates documents.
- SAO 1: Maintenance – Reduce the time frame for completing repair work orders to within
one week from submittal to completion.
- SAO 2: Custodial – Improve cleaning efficiency of custodial staff by improving cleaning
methods and equipment to maintain Level III Cleanliness.
- SAO 3: Grounds – Reduce the campus grounds water usage and improve the landscaping
with more native vegetation.
- SAO 4: Transportation – Improve staff transportation and reduce fossil fuel costs
by adding more alternative fuel vehicles.
PUBLIC AFFAIRS AND PUBLICATIONS
- SAO 1: Enhance/increase communication to students, staff and the public via social
- SAO 2: Increase web traffic and “self serve” options for students and the public to
access college information.
- SAO 3: Provide valuable real-time information via the Student Helpdesk.
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