FAQs

Student

  1. How do I find out if the library has a book or film that I need?
  2. Do the libraries have textbooks to checkout for my courses?
  3. Who may borrow materials from the libraries?
  4. Do I need a library card to check out books and other items from the libraries?
  5. How long may library materials be checked out?
  6. Can materials be renewed? Can I renew online?
  7. Where do I return materials? How can I return library materials when the libraries are closed?
  8. What happens if I do not return library materials by the due date?
  9. What should I do if I lose the materials I have checked out?
  10. How do I access library databases from home?
  11. Can I bring food into the library?
  12. Can I use my cell phone?
  13. Is there access to Wi-Fi in the libraries?
  14. Where can I find a computer? Are there limits on how much time I can spend on a computer or the type of work I do on it?
  15. Do the libraries have copy machines? Printers (b/w and color)? Wireless printers?
  16. Where do I go if I need help while visiting the library?
  17. Can I get help with my research without coming to the library?
  18. Can I check out materials from Cal Poly?
  19. Where can I go for a quiet study area?
  20. Are there group study rooms in the libraries? How do I reserve a group study room?
  21. Does the library provide test proctoring services?
  22. Are you open when school is not in session?

How do I find out if the library has a book or film that I need? Use the library catalog to search for books and media we own at the Santa Maria campus and Lompoc Valley Center. The library catalog even provides links to eBooks and streaming videos.

Do the libraries have textbooks to checkout for my courses? Yes, the libraries have textbooks for many (but not all) courses at the checkout desk. Textbooks are part of the Course Reserves collection and are for library use only. There is a 2 hour checkout period for most textbooks.

Who may borrow materials from the libraries? Library materials may be borrowed by current students, faculty and staff. Non-students can apply for a community borrower’s card (annual donation of $25 for community borrowers).

Do I need a library card to check out books and other items from the libraries? Your Allan Hancock College student ID is your library card. Your ID must be current and you must have it present to check out anything from the library.

How long may library materials be checked out? Most books check out for three weeks and DVDs for one week. Course reserve items check out generally for two hours. Other items vary.

Can materials be renewed? Can I renew online? Most materials can be renewed, either in person or online through the library catalog as long as no other person has requested the item. Books are limited to two renewals. If a request has been placed on a title that you have checked out, you will be blocked from renewing it and must return it to the library by the original due date.

Where do I return materials? How can I return library materials when the libraries are closed? If you are inside the library, please return checked-out materials to the checkout desk (there are book drop slots in the desk). If you have pulled materials off the shelf and no longer need them, there are book bins throughout the libraries where you can deposit them. Library book drops are available 24/7/365 just outside of the libraries and, on the Santa Maria campus, at the southwest corner of the Academic Resource Center. Materials are picked up daily by the library staff.

What happens if I do not return library materials by the due date? As a courtesy to other students, please return all materials by the due date. You will be sent a reminder email (to your myHancock account) 3 days before an item is due. Once it becomes overdue, you will receive several warning emails before you are billed for a lost book. Once you are billed, the Admissions and Records office is notified and you will not be able to register for classes or receive transcripts until the item is returned or the fee paid.

What should I do if I lose the materials I have checked out? Notify the library immediately. You will be required to pay the cost of lost materials plus a processing fee. In some cases (subject to approval) you may bring in an identical new copy of the lost item.

How do I access library databases from home? When you click on a link for a library database from off campus, a window pops up asking for your myHancock username and password. Once you supply this information you will be granted access to the databases.

Can I bring food into the library? Please do not bring food into the libraries since it attracts insects and rodents. You may bring drinks that have a screw or spill-proof lid into the library but please refrain from drinking near the computers. In Santa Maria, food and drinks are allowed in the lobby lounge.

Can I use my cell phone? As a courtesy to other students, please set your cell phone (or other device) to vibrate or turn it off while you are in the main part of the library. In Santa Maria, cell phone use is allowed in the lobby lounge. If you need to take/make a call please step into the lobby.

Is there access to Wi-Fi in the libraries? Yes. When you open a browser on your laptop or mobile device you will be directed to a log-on page. The username is always the same but the password changes each month. You can find the log on information on the main myHancock page or ask at the library service counters.

Where can I find a computer? Are there limits on how much time I can spend on a computer or the type of work I do on it? In Santa Maria, there are 13 PCs near the reference desk. Additional computers can be found in the Open Access Computer Lab located next door in the Academic Resource Center (ARC), Building L-South. In Lompoc, the Open Access Computer Lab is located in the library and provides 47 PCs. There are no time limits for computer use but they can only be used for research and school assignments.

Do the libraries have copy machines? Printers (b/w and color)? Wireless printers? Copy machines are located in the libraries and copying costs $0.10/page. Black and white printers (for computer use) also are available and printing costs $0.10/page. The Lompoc library also has a color printer and costs $0.50/page. Printers are located at the checkout desk. The libraries do not have wireless printers.

Where do I go if I need help while visiting the library? If you need help finding a book or article, understanding how to write a works cited page, or getting started doing library and online research, stop by the reference desk and our librarians will assist you.

Can I get help with my research without coming to the library? During the hours we are open you may contact a librarian by calling the reference desk at either library or use our Ask a Librarian service.

Can I check out materials from Cal Poly? Allan Hancock College students may use the Cal Poly Kennedy Library at no charge. You can apply for a Cal Poly community borrower’s card at the Kennedy Library if you wish to check out materials from their collections (requires a valid school ID, or evidence of current registration for classes, plus a photo ID).

Where can I go for a quiet study area? In the Santa Maria library, the areas in the back of the Stacks are designated for quiet study.

Are there group study rooms in the libraries? How do I reserve a group study room? Yes there are several group study rooms in each library. You can reserve a room at the checkout desk.

Does the library provide test proctoring services? No. Contact the Testing Center at ext. 3364 for proctoring information.

Are you open when school is not in session? No.

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Bob Bryant

Bob Bryant
"Before I became an instructor, I chose to attend Allan Hancock College because I realized that it was the first step in achieving success and accomplishing my personal goals in life. "
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Last Modified May 13, 2014