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Hours and Locations


Santa Maria Campus
Student Services Building A
1-805-922-6966 ext. 3200
1-805-922-3477 (fax) 

Lompoc Valley Center
George Howard Administration Building 1
1-805-736-9368 (fax) 

Santa Ynez Valley Center
1-805-922-6966 ext. 3355
See SYVC page for hours

Vandenberg AFB Center
805-735-3366 ext. 3250
See VAFB page for hours 

We are available in person at our Santa Maria and Lompoc Campuses!

Business Hours for Spring 2021:

Spring 2021
  Monday Tuesday Wednesday Thursday Friday
January 11-15 8:00 a.m. – 4:30 p.m. 8:00 a.m. – 6:00 p.m. 8:00 a.m. – 4:30 p.m. 8:00 a.m. – 4:30 p.m. 8:00am-1:00pm *Offices Closed for All Staff Day
Week prior to semester 1:00 – 5:00 p.m.
January 19-22 Closed -Martin Luther King- 8:00 a.m. – 6:00 p.m. 8:00 a.m. – 6:00 p.m. 8:00 a.m. – 6:00 p.m. 8:00 a.m. – 4:00 p.m.
First week of semester
January 25-May 19 8:00 a.m. – 4:30 p.m. 8:00 a.m. – 6:00 p.m. 8:00 a.m. – 4:30 p.m. 8:00 a.m. – 4:30 p.m. 8:00 a.m. – 4:00 p.m.
Regular semester

The Financial Aid Office will be working remotely and answering your financial aid questions during regular business hours via email. If you have questions regarding your 2020-2021 or 2021-22 financial aid file, please send an email inquiry from your Hancock email address to

All responses will be sent to your Hancock email address. Please include your AHC H#, your full name, and detail of your inquiry. This will then allow us to verify, research your question(s) and promptly respond to your email.

Financial Aid refunds will continue to be processed and disbursed to students via the method chosen when their BankMobile account was activated.

Service hours: Monday-Thursday 8am-4:30pm; Friday 8am-4pm. Assistance via email at

*For identification purposes email inquiries from students must be sent via your myHancock student email. Please provide your student ID# in all inquiries so we may provide you with accurate information.


Email is the standard method of communication used by the Financial Aid Office (FAO) at Allan Hancock College. We will contact you only through your Hancock email address, with only one exception: the first email regarding the results of your FAFSA will be sent to the email address you submitted on the FAFSA.

All FAO communication will be directed to students, not their parents, as it is the student's application for financial aid.  It is your responsibility to check both your email and, even more importantly, your financial aid status on the myHancock portal.  Additional student requirements, resolution of data conflicts, and status of financial aid awards are posted on the myHancock portal on a regular basis.  


We are aware that some parents assist their sons/daughters to complete forms and navigate the process of applying for financial aid. According to the Family Educational Rights and Privacy Act (FERPA) and to ensure your privacy, we will not discuss student accounts with anyone else (this includes custodial parents, guardians or other family members or friends), unless student submit an authorization form allowing us to do so.