Online Financial Aid
Welcome to Online Chat! Financial Aid representatives are available for quick, Financial Aid related questions. Financial Aid representatives will only provide general information, and will not share student's records.
HOW TO USE CHAT?
Step 1: Click on "Knock on Door" on a staff member's card if you see a green light. Note: You can also log directly in to Cranium Cafe by visiting https://hancockcollege.craniumcafe.com and entering your myHancock username and password. This will give you access to chat with staff from other departments on campus.
Step 2: Click on "Enter meeting"
Should you have any issues, please contact our office at (805) 922-6966 ext. 3200 and we will be more than happy to assist you.
Please note: When using the chat feature, please use a PC or a laptop and Google Chrome or Firefox as your web browser, as the program is only compatible with the mentioned. Students using other web browsers and other forms of technology may experience technical problems when trying to connect to online chat.
Video chat with Financial Aid Staff on Cranium Cafe