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Dear Students, 

In an effort to stop the spread of COVID-19, the Counseling Office has transitioned to serving students in a virtual environment. 

Counselors are now available to serve you through various remote methods.  We are able to assist you via telephone, email, online chat, and/or video-conferencing.  Students wishing to "see" their Counselor through video-conferencing are able to do so by using Zoom.  We encourage you to find a method that fits your needs.

We know this is a time of uncertainty and concern for many of you, and we want to reassure you that although we may not be able to offer in-person services at this time, we will continue t
o be available to assist you.  

As Counselors, we are committed to continue offering excellent services while also protecting the health and safety of our students, faculty, staff, and community.  We thank you and appreciate your flexibility and understanding as we navigate through these challenging times.  Please stay healthy!    

Counselors are available via telephone and/or Zoom, a video-conferencing tool, for scheduled appointments.  

If you wish to "see" your Counselor via Zoom, from your smart phone, you are required to have the Zoom App downloaded prior to your scheduled appointment.  Once you schedule your appointment, an email with the Zoom link, will be sent to you the day of your appointment.  For students using other devices (desktop/iPad/lap top), we encouraged you to use Chrome or Firefox.  

Call 805-922-6966 ext.3293 to schedule your preferred method of appointment. Please have your H# ready. 

*You may also book an appointment using Cranium Cafe.  Look for the limited counselors allowing you to schedule an appointment.

Counselors are available to answer your quick questions.  Your questions will be answered in the order received. 

To speak to a counselor by telephone, please call 805-922-6966 ext.3293 and have your H# ready.  NEED TO KNOW:  Counselors will be returning your phone call from an off campus phone number.  A counselor may call you from a blocked or unknown number.  

To speak to a counselor using online chat, select a counselor who's light is green and says "Online Now", you can click "Knock on Door" and a counselor will assist you. 

Online Chat

Email your question to a counselor. We encourage you to use your Hancock email account.  The email must include your H#.  The response time will depend on the volume of emails.  Most questions will be responded to within three business days.  Please email your questions to

Counselors can help you with:

  • Developing a Comprehensive Student Education Plan using DegreeWorks
  • Interpretation of English and Math Placement
  • Transfer Planning
  • Career Planning
  • Personal Counseling
  • Campus and Community Referrals
  • Academic/Progress Probation Counseling
  • Student Success Strategies

The Counseling Department serves a diverse student population with academic, career, transfer, and personal counseling needs.  The counseling faculty and staff are committed to empower and educate students on how to achieve their academic goals by developing a comprehensive student education plan and referrals to campus and community resources. 

Locations and Hours

Santa Maria Campus
Building A, 1st Floor Student Services
1-805-922-6966 ext. 3293

Lompoc Valley Center 
Building 1 
(805) 735-3366 ext. 5200

Remote Hours
Monday, Tuesday, Wednesday, & Thursday: 8 a.m. to 4:30 p.m.
Friday: 8 a.m. to 4 p.m.